At [Janvi’s Arena], we understand that sometimes plans change. To ensure a smooth and transparent shopping experience, we offer a flexible cancellation policy for our customers.
1. Order Cancellation Before Shipping
You may cancel your order within 12 hours of placing it, as long as it has not been processed or shipped.
To cancel, please contact us immediately through:
- Email: connect@janviwrites.com]
- Phone: +91-6387292708
- Website Chat Support
If your order is still in the early processing stage, we will cancel it and issue a full refund.
2. Cancellation After Order Is Processed
Once an order has been packed, processed, or shipped, cancellation is no longer possible.
In such cases, you may choose to:
- Reject the package at the time of delivery
- Request an exchange or return after receiving the product (as per our Return & Exchange Policy)
3. Prepaid Order Refunds
For successfully cancelled prepaid orders:
- Refunds will be processed to your original payment method
- Refund time may vary between 5–7 working days, depending on your bank or payment provider
4. Cash on Delivery (COD) Orders
COD orders can also be cancelled within the allowed time frame. Simply contact us with your order details. No cancellation fee will be charged.
5. Cancellation by [Your Brand Name]
In rare cases, we may cancel an order due to:
- Product unavailability
- Payment verification issues
- Incorrect address
- Technical errors
If this happens, you will be notified immediately and a full refund will be initiated.
6. Important Notes
- Orders once shipped cannot be cancelled
- We are not responsible for delays in refund processing caused by banks or third-party payment processors
- Repeated cancellation attempts without valid reasons may limit future COD orders