At [Janvi’s Arena], your satisfaction is our priority. We want you to love every purchase you make. If something isn’t right, we’re here to help with a smooth and simple return or exchange process.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- The product is defective, damaged, or incorrect
- The size does not fit as expected
- You received a different item than what you ordered
To be eligible:
- The product must be unused, unwashed, and undamaged
- All original tags, labels, and packaging must be intact
- The request must be made within 7 days of delivery
2. Items Not Eligible for Return
We do not accept returns or exchanges for:
- Innerwear, lingerie, hosiery, swimwear
- Accessories (jewelry, handbags, belts, etc.)
- Sale/clearance items (unless damaged/defective)
- Customized or altered products
- Items without original tags or packaging
This is done to ensure hygiene and product safety.
3. How to Request a Return
To initiate a return:
- Contact us at support@[yourbrand].com or via our website chat
- Provide your order number and reason for return
- Our team will review your request and share pickup or shipping instructions
Pickup Availability
Pickup is available in select pin codes.
If pickup is unavailable, you may be asked to self-ship the product.
4. Exchange Policy
We offer exchanges for:
- Size issues
- Color or style change (if available)
Exchanges are subject to product availability.
If the requested product is unavailable, we will offer store credit or a refund (as per policy).
5. Refund Policy
Refunds will be processed as follows:
- Prepaid Orders: Refund to original payment method (5–7 working days)
- COD Orders: Refund as store credit or bank transfer (as applicable)
- Self-Shipped Returns: Reimbursement for courier charges may be provided (up to a limit) if approved
Refunds will be initiated only after we receive and inspect the returned product.
6. Damaged or Defective Products
If you receive a damaged or defective product:
- Report it within 48 hours of delivery
- Share unboxing photos or videos as proof
- We will replace the item or issue a refund immediately after verification
7. Important Notes
- Return requests made after 7 days of delivery will not be accepted
- Items showing signs of wear, damage, perfume, makeup stains, or wash will be rejected
- Repeated return attempts may lead to restrictions on future orders
- Returns from remote locations may take longer than usual